But what doesn’t work (on YouTube, vimeo, Dailymotion)? Here the basic steps to make sure you installing correct the browser extension. First, make sure you use the latest version of this browser extension. You can easily test this by uninstall the extension and install it directly from the original extension gallery website (Chrome Web Store, Firefox addon, Opera extension, IE gallery or on the official Turn Off the Lights website).

The steps for a good installation

Try the following the steps here below to make sure you install correctly the Turn Off the Lights extension:

  1. If you have the extension installed, uninstall it first. And reinstall it back from the official website.
  2. Restart your web browser.
  3. How to clear cache and cookies
    Review and follow the instructions provided by your browser:

  4. Do you still have an issue? Disable the other browser extensions you have installed (except Turn Off the Lights).
    • The steps for Google Chrome:
      1. Open this page:
        chrome://extensions/
      2. And disable each extension on that web page except the Turn Off the Lights Chrome extension.
    • The steps for Microsoft Edge:
      1. Click on the 3 dots in your toolbar, and click on the “Extensions” menu
      2. And disable each extension on that sidebar page except the Turn Off the Lights for Microsoft extension.
    • The steps for Safari:
      1. Go to Safari in your menu.
      2. Click on “Preference”.
      3. You see a new window show up and go now to the “Extensions” tab.
      4. And disable each extension on that panel except the Turn Off the Lights Safari extension.
    • The steps for Opera:
      1. Open this page:
        chrome://extensions/
      2. And disable each extension on that web page except the Turn Off the Lights Chrome extension.
    • The steps for Firefox:
      1. Open this page:
        addon:manager
      2. And disable each extension on that web page except the Turn Off the Lights Firefox extension.

If it still doesn’t work the extension in your web browser, contact us by using the support link here on the right side.

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