But what doesn’t work (on YouTube, Vimeo, Dailymotion)? Here the basic steps to make sure you installing correct the browser extension. First, make sure you use the latest version of this browser extension. You can easily test this by uninstall the extension and install it directly from the official extension gallery website (Chrome Web Store, Firefox addon, Opera extension, Microsoft Store or on the official Turn Off the Lights website).

The steps for a good installation

Try the following the steps here below to make sure you install correctly the Turn Off the Lights extension:

  1. If you have the extension installed, uninstall it first. And reinstall it back from the official website
  2. Restart your web browser
  3. How to clear cache and cookies
    Review and follow the instructions provided by your browser:
  4. Do you still have an issue? Disable the other browser extensions you have installed (except Turn Off the Lights).
    • Google Chrome users:
      1. Open this page:
        chrome://extensions/
      2. And disable each extension on that web page except the Turn Off the Lights Chrome extension
    • Microsoft Edge users:
      1. Click on the 3 dots in your toolbar, and click on the Extensions menu
      2. Then disable each extension on that sidebar page except the Turn Off the Lights for Microsoft extension
    • Safari users:
      1. Go to Safari on your Apple menu.
      2. Click on Preference
      3. You see a new window show up and go now to the Extensions tab
      4. Then disable each extension on that panel except the Turn Off the Lights Safari extension
    • Opera users:
      1. Open this page:
        opera://extensions/
      2. Then disable each extension on that web page except the Turn Off the Lights Chrome extension
    • Firefox users:
      1. Open this page:
        about:addons
      2. Then disable each extension on that web page except the Turn Off the Lights Firefox extension

So if it still doesn’t work the extension in your web browser, contact us by using the support link here on the left side.


Do you found technical, factual and grammatical errors on the Turn Off the Lights website?
You can report a technical problem using the Turn Off the Lights online technical error feedback form.




1 Star2 Stars3 Stars4 Stars5 Stars (1 votes, average: 5.00 out of 5)
Loading...

About The Author