How to solve the application has encountered a problem. Reinstall it to repair in 4 easy steps?


Can you not install the “Turn Off the Lights” Microsoft Edge extension because failure occurs during the installation? And then this message appears on your Microsoft Store or Microsoft Edge web browser:
The application has encountered a problem. Reinstall it to repair
Furthermore, this is caused by a conflict of settings in your Microsoft Edge web browser.


Navigating the digital landscape, we’ve all encountered the frustrating message: “The application has encountered a problem.” In this guide, we explore this common hiccup, providing a roadmap to troubleshoot, backed by personal experiences and expert insights.

The application has encountered a problem
The application has encountered a problem

Microsoft Windows 10 uses Microsoft Edge with “EdgeHTML” technology. And not the Chromium engine. That is a different way of installing the Microsoft Edge extension in your Microsoft Edge web browser. It is with the same way as downloading the app from the Microsoft Store. The previous EdgeHTML web browser used the Microsoft Store to get the latest version and used the app packaging format which required also a signed app file. In the signed app file it contains the Microsoft Edge extension that the user can use on his computer.

Solution – The application has encountered a problem. Reinstall it to repair

Here below is the solution to get back the “Turn Off the Lights for Microsoft Edge” in your web browser:

  1. Open Powershell as admin
  2. Type in the Powershell window:
    • Get-AppxPackage *TurnOfftheLightsforMicrosoftEdge* | Remove-AppxPackage” without the quotes, this will uninstall Turn Off the Lights. And You can try skipping step 3.
  3. Type in the Powershell window:
    • “Get-AppxPackage -AllUsers| Foreach {Add-AppxPackage -DisableDevelopmentMode -Register “$($_.InstallLocation)\AppXManifest.xml”}” without the quotes.
      this will reinstall all stock apps including the Microsoft Store apps.
  4. So now you should be able to install Turn Off the Lights through the Microsoft Store.

Important Note:
Replace *TurnOfftheLightsforMicrosoftEdge* in step 2 with *extensionname* for the Microsoft Edge extension. For example, Mail extension.

To sum up, for more help about this Microsoft Edge issue. You can visit this help forum discussion page. And it provides you with more information from the Microsoft support experts:

New Edge (2019–present)

Now Microsoft Edge extensions can be found in the new Microsoft Edge add-ons gallery websites, so there is no need to download the extension from the Microsoft Store previously known as the Windows Store app.

The Windows Store app, now known as the Microsoft Store on Windows 11, is a digital distribution platform for Microsoft Windows. It serves as a centralized hub for users to discover, download, and manage various applications, games, and other digital content compatible with the Windows operating system.

Evolution from Windows Store to Microsoft Store on Windows 11

1. Windows Store App:

  • The Windows Store app was initially introduced with Windows 8, aiming to provide a unified and secure platform for users to access a wide range of applications.
  • It featured a modern and user-friendly interface, allowing users to browse, purchase, and download apps with ease.

2. Transition to Microsoft Store on Windows 10:

  • With the release of Windows 10, the Windows Store underwent some changes and rebranding, becoming the Microsoft Store.
  • The Microsoft Store not only offered apps but also included a variety of digital content such as movies, music, and books, creating a more comprehensive digital storefront.

3. Microsoft Store on Windows 11:

  • Windows 11 brought further enhancements to the Microsoft Store, both in terms of design and functionality.
  • The store’s interface received a visual overhaul, featuring a cleaner and more intuitive design that aligns with the Windows 11 aesthetic.
  • Improved curation and a broader selection of apps, including support for traditional Win32 applications, were introduced to enhance the user experience.
  • The Microsoft Store on Windows 11 continues to be a central hub for users to acquire and manage their digital content, fostering a seamless and integrated experience within the Windows ecosystem.


Summing up the intricate world of “The application has encountered a problem,” this guide empowers readers to navigate challenges confidently. Armed with troubleshooting techniques, personal experiences, and expert insights, conquering this digital hurdle becomes an achievable feat.

If this “The application has encountered a problem” solution still does not work, please do not hesitate to contact us on this support form. Above all, we are happy to help you over there to fix this issue on your Windows 10 computer.

FAQ about The application has encountered a problem

What triggers “The application has encountered a problem?”

This issue appears if you have incorrect settings in your Microsoft Edge web browser (using the old Edge web technology engine) when you install a Microsoft Edge extension using the app packaging file.

Can outdated software contribute to this problem?

Yes, please check you are using the latest Windows 11 version and the latest Microsoft Edge version on your device.

Did you find technical, factual or grammatical errors on the Turn Off the Lights website?
You can report a technical problem using the Turn Off the Lights online technical error feedback form.

About The Author

Stefan Van Damme