{"id":53,"date":"2014-11-17T14:11:48","date_gmt":"2014-11-17T14:11:48","guid":{"rendered":"http:\/\/www.turnoffthelights.com\/support\/?page_id=53"},"modified":"2026-04-16T09:09:47","modified_gmt":"2026-04-16T09:09:47","slug":"contact-us","status":"publish","type":"page","link":"https:\/\/www.turnoffthelights.com\/support\/contact-us\/","title":{"rendered":"Turn Off the Lights &#8211; Contact Us"},"content":{"rendered":"\n<p>There is a good chance your question has already been asked. Please use the search box to look for your question first \u2014 this can help you avoid waiting for a support email. If you do not find your question listed, then use the support form.<\/p>\n\n\n\n<p><strong>Tip of the day<\/strong><br>If you experience an issue with Turn Off the Lights. Try this troubleshooting YouTube video tutorial:<\/p>\n\n\n\n<figure class=\"wp-block-embed is-type-video is-provider-youtube wp-block-embed-youtube wp-embed-aspect-16-9 wp-has-aspect-ratio\"><div class=\"wp-block-embed__wrapper\">\n<iframe title=\"\ud83d\udd35Is Your Turn Off the Lights Browser Extension not working flawlessly? 3 SOLUTIONS\" width=\"640\" height=\"360\" src=\"https:\/\/www.youtube.com\/embed\/H8BUunI8N78?feature=oembed\" frameborder=\"0\" allow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share\" referrerpolicy=\"strict-origin-when-cross-origin\" allowfullscreen><\/iframe>\n<\/div><\/figure>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<p>Have a question or issue about Turn Off the Lights? Or a feature suggestion to enhance your experience? Do not hesitate to contact us, just fill out the form below and include your email address. Be sure to select the correct product type so we can respond appropriately. The support is only available in English and Dutch.<\/p>\n\n\n\n\n<div class=\"wpcf7 no-js\" id=\"wpcf7-f926-o1\" lang=\"en-US\" dir=\"ltr\" data-wpcf7-id=\"926\">\n<div class=\"screen-reader-response\"><p role=\"status\" aria-live=\"polite\" aria-atomic=\"true\"><\/p> <ul><\/ul><\/div>\n<form action=\"\/support\/wp-json\/wp\/v2\/pages\/53#wpcf7-f926-o1\" method=\"post\" class=\"wpcf7-form init\" aria-label=\"Contact form\" novalidate=\"novalidate\" data-status=\"init\">\n<fieldset class=\"hidden-fields-container\"><input type=\"hidden\" name=\"_wpcf7\" value=\"926\" \/><input type=\"hidden\" name=\"_wpcf7_version\" value=\"6.1.5\" \/><input type=\"hidden\" name=\"_wpcf7_locale\" value=\"en_US\" \/><input type=\"hidden\" name=\"_wpcf7_unit_tag\" value=\"wpcf7-f926-o1\" \/><input type=\"hidden\" name=\"_wpcf7_container_post\" value=\"0\" \/><input type=\"hidden\" name=\"_wpcf7_posted_data_hash\" value=\"\" \/>\n<\/fieldset>\n<p>Your Name <span style=\"color:red\">(required)<\/span>\n<\/p>\n<p><span class=\"wpcf7-form-control-wrap\" data-name=\"your-name\"><input size=\"40\" maxlength=\"65\" minlength=\"3\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"text\" name=\"your-name\" \/><\/span><br \/>\nYour Email <span style=\"color:red\">(required)<\/span>\n<\/p>\n<p><span class=\"wpcf7-form-control-wrap\" data-name=\"your-email\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-email wpcf7-validates-as-required wpcf7-text wpcf7-validates-as-email\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"email\" name=\"your-email\" \/><\/span><br \/>\nConfirm Your Email <span style=\"color:red\">(required)<\/span>\n<\/p>\n<p><span class=\"wpcf7-form-control-wrap confirm_email-984\"><input size=\"40\" class=\"wpcf7-form-control wpcf7-confirm_email wpcf7-validates-as-required wpcf7-validates-as-confirm_email\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"confirm_email\" name=\"confirm_email-984\" \/><\/span>\n<\/p>\n<p>Subject\n<\/p>\n<p><span class=\"wpcf7-form-control-wrap\" data-name=\"your-subject\"><input size=\"40\" maxlength=\"65\" minlength=\"3\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"text\" name=\"your-subject\" \/><\/span>\n<\/p>\n<p>The product I want to report is\n<\/p>\n<p><span class=\"wpcf7-form-control-wrap\" data-name=\"menu-493\"><select class=\"wpcf7-form-control wpcf7-select wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" name=\"menu-493\"><option value=\"Turn Off the Lights Browser extension\">Turn Off the Lights Browser extension<\/option><option value=\"Turn Off the Lights for Desktop (Mac\/Windows)\">Turn Off the Lights for Desktop (Mac\/Windows)<\/option><option value=\"Turn Off the Lights for Mobile (Android\/iOS\/Windows)\">Turn Off the Lights for Mobile (Android\/iOS\/Windows)<\/option><option value=\"Browser Theme (Google Chrome\/Firefox\/Opera)\">Browser Theme (Google Chrome\/Firefox\/Opera)<\/option><\/select><\/span>\n<\/p>\n<p>I use this browser\n<\/p>\n<p><span class=\"wpcf7-form-control-wrap\" data-name=\"menu-247\"><select class=\"wpcf7-form-control wpcf7-select wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" name=\"menu-247\"><option value=\"Google Chrome\">Google Chrome<\/option><option value=\"Firefox\">Firefox<\/option><option value=\"Safari\">Safari<\/option><option value=\"Opera\">Opera<\/option><option value=\"Maxthon\">Maxthon<\/option><option value=\"Chromium\">Chromium<\/option><option value=\"Yandex.Browser\">Yandex.Browser<\/option><option value=\"Vivaldi\">Vivaldi<\/option><option value=\"C\u1ed1c C\u1ed1c\">C\u1ed1c C\u1ed1c<\/option><option value=\"Brave\">Brave<\/option><option value=\"Microsoft Edge\">Microsoft Edge<\/option><option value=\"Internet Explorer\">Internet Explorer<\/option><option value=\"Naver Whale\">Naver Whale<\/option><option value=\"Samsung Internet\">Samsung Internet<\/option><\/select><\/span>\n<\/p>\n<p>I use this operating system\n<\/p>\n<p><span class=\"wpcf7-form-control-wrap\" data-name=\"menu-512\"><select class=\"wpcf7-form-control wpcf7-select\" aria-invalid=\"false\" name=\"menu-512\"><option value=\"Windows\">Windows<\/option><option value=\"macOS\">macOS<\/option><option value=\"Linux\">Linux<\/option><option value=\"Chrome OS\">Chrome OS<\/option><option value=\"Android\">Android<\/option><option value=\"iOS\">iOS<\/option><option value=\"iPadOS\">iPadOS<\/option><option value=\"visionOS\">visionOS<\/option><\/select><\/span>\n<\/p>\n<p>Your Message\n<\/p>\n<p><span class=\"wpcf7-form-control-wrap\" data-name=\"your-message\"><textarea cols=\"40\" rows=\"10\" maxlength=\"1500\" minlength=\"50\" class=\"wpcf7-form-control wpcf7-textarea wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"Do not write only &#039;it doesn&#039;t work&#039;.\n\nBut describe your question or the issue you have with the &#039;Turn Off the Lights Browser extension&#039; or the &#039;Desktop app&#039; or the &#039;Mobile app&#039;. And provides also the necessary website links to where you have this issue.\n\nAlso, try to provide the steps you already tried on your computer or mobile device. That to speed up the issue research. And to solve faster the issue you are facing.\" name=\"your-message\"><\/textarea><\/span><br \/>\n<span class=\"wpcf7-character-count down\" data-target-name=\"your-message\" data-starting-value=\"1500\" data-current-value=\"1500\" data-maximum-value=\"1500\" data-minimum-value=\"50\">1500<\/span>\n<\/p>\n<div class=\"wpcf7-turnstile cf-turnstile\" data-sitekey=\"0x4AAAAAABlfXqqCPxUoYDGb\" data-response-field-name=\"_wpcf7_turnstile_response\"><\/div>\n<p><input class=\"wpcf7-form-control wpcf7-submit has-spinner\" type=\"submit\" value=\"Send\" \/>\n<\/p><div class=\"wpcf7-response-output\" aria-hidden=\"true\"><\/div>\n<\/form>\n<\/div>\n\n\n\n\n<p><em>Note:<\/em><br><em>+ Do not use anonymous@example.com email, that will not be accepted and is automatically removed.<br><\/em>+ <em>Please check that <\/em>your email address is correct. If you type your email wrong, that can cause you to not receive a support email. If you used this contact form and did not receive a reply within 24 hours, you may have typed a non-existent email address. So,<em> please fill out the support form again. And we are happy to help you. <\/em><br>+ <em>If you want to share a screenshot of your problem or question, please upload your image to <a aria-label=\" (opens in a new tab)\" href=\"https:\/\/drive.google.com\/drive\/\" target=\"_blank\" rel=\"noreferrer noopener\">Google Drive<\/a>, <a aria-label=\" (opens in a new tab)\" href=\"https:\/\/onedrive.live.com\/\" target=\"_blank\" rel=\"noreferrer noopener\">Microsoft OneDrive<\/a>, or <a aria-label=\" (opens in a new tab)\" href=\"https:\/\/www.dropbox.com\/\" target=\"_blank\" rel=\"noreferrer noopener\">Dropbox<\/a>. And share the public address link of that image in this message box.<\/em><\/p>\n","protected":false},"excerpt":{"rendered":"<p>There is a good chance your question has already been asked. Please use the search box to look for your question first \u2014 this can help you avoid waiting for a support email. If you do not find your question listed, then use the support form. Tip of the dayIf you experience an issue with [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-53","page","type-page","status-publish","hentry"],"lang":"en","translations":{"en":53},"pll_sync_post":[],"_links":{"self":[{"href":"https:\/\/www.turnoffthelights.com\/support\/wp-json\/wp\/v2\/pages\/53","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.turnoffthelights.com\/support\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.turnoffthelights.com\/support\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.turnoffthelights.com\/support\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.turnoffthelights.com\/support\/wp-json\/wp\/v2\/comments?post=53"}],"version-history":[{"count":28,"href":"https:\/\/www.turnoffthelights.com\/support\/wp-json\/wp\/v2\/pages\/53\/revisions"}],"predecessor-version":[{"id":21292,"href":"https:\/\/www.turnoffthelights.com\/support\/wp-json\/wp\/v2\/pages\/53\/revisions\/21292"}],"wp:attachment":[{"href":"https:\/\/www.turnoffthelights.com\/support\/wp-json\/wp\/v2\/media?parent=53"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}